> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gameball.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Go-Live Checklist

> Verify your POS integration before going live

Use this comprehensive checklist to ensure your POS integration is ready for production use.

## Pre-Launch Verification

### API Configuration

* [ ] API credentials are configured correctly
* [ ] All API calls use HTTPS
* [ ] API endpoints are accessible from your POS system
* [ ] Error handling is implemented for API failures

### Customer Management

* [ ] Customer registration flow is tested
* [ ] Customer identification works with both mobile and email
* [ ] Customer balance retrieval displays correctly
* [ ] Customer profiles update correctly when called multiple times

### Order Tracking

* [ ] Order submission includes all required fields
* [ ] `orderId` values are unique and not reused
* [ ] Order dates are in ISO 8601 format
* [ ] Points are awarded correctly based on order value
* [ ] Order tracking works for both new and existing customers

### Redemption Flow

* [ ] Balance retrieval works before redemption
* [ ] Hold Points API successfully reserves points
* [ ] Order submission with hold reference completes redemption
* [ ] Hold release works if transaction is cancelled
* [ ] Redemption amounts are calculated correctly
* [ ] `totalPaid` reflects discounted amount after redemption

### QR Code Support (If Applicable)

* [ ] QR code scanning works correctly
* [ ] QR code parsing extracts customerId and hash correctly
* [ ] Hash validation works in Hold Points API
* [ ] QR codes work with both mobile apps and virtual passes
* [ ] POS scanners support digital screen QR codes

### Error Handling

* [ ] Network failures are handled gracefully
* [ ] Invalid customer IDs are handled
* [ ] Duplicate order IDs are rejected appropriately
* [ ] Insufficient balance errors are displayed to staff
* [ ] Hold expiration is handled correctly

### Security

* [ ] API credentials are stored securely
* [ ] No API keys are exposed in logs or client-side code
* [ ] HTTPS is used for all API communications
* [ ] Hash validation is implemented for QR-based redemptions

### User Experience

* [ ] Store staff can easily identify customers
* [ ] Balance information is displayed clearly
* [ ] Redemption prompts are user-friendly
* [ ] Error messages are clear and actionable
* [ ] Transaction flow is smooth and doesn't slow down checkout

## Testing Scenarios

### Test Case 1: New Customer Registration

* [ ] Register a new customer at checkout
* [ ] Verify customer profile is created in Gameball
* [ ] Confirm welcome bonus is awarded (if configured)

### Test Case 2: Existing Customer Purchase

* [ ] Identify existing customer
* [ ] Display current balance
* [ ] Complete purchase without redemption
* [ ] Verify points are awarded correctly

### Test Case 3: Point Redemption

* [ ] Retrieve customer balance
* [ ] Hold points for redemption
* [ ] Complete order with redemption
* [ ] Verify points are deducted correctly
* [ ] Confirm new points are awarded on remaining amount

### Test Case 4: Cancelled Transaction

* [ ] Hold points for redemption
* [ ] Cancel the transaction
* [ ] Release the hold
* [ ] Verify points are returned to customer

### Test Case 5: QR Code Redemption

* [ ] Scan customer QR code
* [ ] Parse customerId and hash
* [ ] Complete redemption with hash validation
* [ ] Verify transaction completes successfully

## Post-Launch Monitoring

* [ ] Monitor API response times
* [ ] Track error rates and types
* [ ] Review customer registration success rate
* [ ] Monitor redemption completion rate
* [ ] Check for duplicate order submissions
* [ ] Verify point calculations are accurate

## Support Resources

* **API Documentation**: [Gameball API Reference](/api-reference/introduction)
* **Support**: Contact your Gameball account manager for integration support
* **Dashboard**: Monitor integration health in your Gameball dashboard

<Check>
  Once all items are verified, your POS integration is ready for production use!
</Check>