> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gameball.co/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Delete Your Data on Gameball?

> Learn how to permanently delete your customer data or full program data through the Gameball admin dashboard.

## Plan Availability

All Gameball customers can access the data deletion feature.

If you want to delete some or all data related to your loyalty program, Gameball allows you to do that through a few steps.

***

## Types of Data You Can Delete

<AccordionGroup>
  <Accordion title="Delete All Customers" icon="users">
    Permanently deletes all customer data across both live and test environments. This includes:

    * Customer profiles
    * Points balances and redemptions
    * Achievements
    * Events and activities
    * Orders and transactions
    * Referrals
    * Audit records

    <Warning>
      This action is permanent and cannot be undone. Before proceeding, consider backing up your data by exporting it as a CSV file. To learn more, read Step 2 of [importing customers' data](/product-documentation/guides-strategies-faqs/supportive-guides/import-customers-csv).
    </Warning>
  </Accordion>

  <Accordion title="Delete Programs Data and All Customers" icon="trash">
    Permanently deletes all program definitions and all customer data.

    **Program data removed:**

    * All loyalty program configurations
    * Earning and redemption rules
    * VIP tier definitions
    * Campaign setups
    * Widget configurations

    **Customer data removed:**

    * Customer profiles, points, achievements, events, orders, transactions, referrals, and audit records

    Once deleted, you will start the configuration wizard from the beginning with a fresh Gameball instance.

    <Warning>
      All data and configurations will be permanently removed and cannot be recovered.
    </Warning>
  </Accordion>
</AccordionGroup>

***

## How to Delete Your Data

<Steps>
  <Step title="Navigate to Delete Data">
    On **Gameball Admin Dashboard**, go to **Settings > Admin Settings > Delete Data**.

    <Frame>
      <img src="https://mintcdn.com/gameball/kuiL_ikB4oR5a2Mx/images/product-docs/admin-settings/Delete%20customers%20data.png?fit=max&auto=format&n=kuiL_ikB4oR5a2Mx&q=85&s=94ddc0c96237faae9f88fdc3d9d37b94" alt="Delete customer data settings page" width="2840" height="1416" data-path="images/product-docs/admin-settings/Delete customers data.png" />
    </Frame>
  </Step>

  <Step title="Select What to Delete">
    Click the relevant button — **Delete All Customers** or **Delete Programs Data and All Customers**. Both are styled in red to indicate a destructive, irreversible action.
  </Step>

  <Step title="Complete the Two-Step Confirmation">
    A two-step confirmation is required before Gameball proceeds:

    1. Review the summary of everything that will be permanently removed.
    2. Type your **workspace name** to confirm.

    <Note>
      This action is restricted to super-admin and owner roles. A full audit log entry is recorded each time a deletion is triggered.
    </Note>
  </Step>
</Steps>