> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gameball.co/llms.txt
> Use this file to discover all available pages before exploring further.

# What Are Reviews & Data Collection Automation Templates?

> Understand customer satisfaction levels by collecting reviews and data using Automation Campaigns.

Reviews and feedback are invaluable for businesses to understand customer satisfaction and improve products or services. This article covers the **Reviews & Data Collection** Automation Templates.

***

## Ask for Reviews

### Goal

Ask customers to leave reviews for purchased products by offering incentives.

### Flow

After a waiting period of 14 days following a customer's purchase, an email is sent inviting them to leave a review. In return, customers are offered X points as an incentive.

<Frame>
  <img src="https://mintcdn.com/gameball/Ym44GvndYOgHCcbm/images/product-docs/automation-campaigns/templates/ask-for-reviews.png?fit=max&auto=format&n=Ym44GvndYOgHCcbm&q=85&s=f4528a23f840cce4fc1f946a395c96ef" alt="Ask for Reviews automation flow" width="1014" height="297" data-path="images/product-docs/automation-campaigns/templates/ask-for-reviews.png" />
</Frame>

### Trigger

Placed Order

### Instructions

<Note>
  * Along with this automation, you need to reward a customer upon adding a review by enabling the "Reward for Reviews" automation series or activating the "Write a Review" challenge.
  * Adjust the 14-day wait to match your process. It is set to ensure that the customer received the order; change it if needed.
</Note>

***

## Reward for Reviews

### Goal

Reward customers for writing reviews to incentivize and encourage feedback on products.

### Flow

This automation is triggered by a webhook when a user writes a review. The customer then receives 200 points and a special badge as recognition for their contribution.

<Frame>
  <img src="https://mintcdn.com/gameball/Ym44GvndYOgHCcbm/images/product-docs/automation-campaigns/templates/reward-for-reviews.png?fit=max&auto=format&n=Ym44GvndYOgHCcbm&q=85&s=92246ba0f587e6f6ef53040855458c8a" alt="Reward for Reviews automation flow" width="1014" height="297" data-path="images/product-docs/automation-campaigns/templates/reward-for-reviews.png" />
</Frame>

### Trigger

Webhook

### Instructions

<Warning>
  * Avoid using the "Write a Review" challenge with this automation to prevent customers from earning rewards twice.
  * Configure the webhook trigger to notify Gameball when someone leaves a review.
</Warning>

***

## Collect Feedback/Survey

### Goal

Incentivize feedback participation and survey completion to enhance customer engagement and satisfaction.

### Flow

This automation is triggered by a webhook when a customer leaves feedback or fills out a survey. The customer then receives 200 points and a special badge as recognition for their contribution.

<Frame>
  <img src="https://mintcdn.com/gameball/Ym44GvndYOgHCcbm/images/product-docs/automation-campaigns/templates/collect-feedback-survey.png?fit=max&auto=format&n=Ym44GvndYOgHCcbm&q=85&s=11057722419bbcef0019609b115e24b6" alt="Collect Feedback/Survey automation flow" width="2028" height="594" data-path="images/product-docs/automation-campaigns/templates/collect-feedback-survey.png" />
</Frame>

### Trigger

Webhook. [Learn how to set it up](/product-documentation/automation-campaigns/webhooks-in-automation).

### Instructions

<Note>
  Configure the webhook trigger to notify Gameball when someone leaves feedback or fills out a survey.
</Note>

***

## Related Articles

<CardGroup cols={2}>
  <Card title="How to Create an Automated Workflow" icon="wand-magic-sparkles" href="/product-documentation/automation-campaigns/how-to-create-an-automation-campaign">
    Step-by-step guide to building automation campaigns.
  </Card>

  <Card title="Introduction to Automation Templates" icon="book-open" href="/product-documentation/automation-campaigns/templates/introduction-to-automation-templates">
    Overview of all available automation templates.
  </Card>
</CardGroup>