> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gameball.co/llms.txt
> Use this file to discover all available pages before exploring further.
# How Do I Send Real-Time Notifications on Tiers?
> Notify your customers upon tiering up using Gameball's real-time notifications.
Available for all Gameball customers except for free packages
When a customer meets the requirements needed to join a higher tier, it is important to inform them that they are now on that new level so they can check the benefits they can now enjoy and engage more.
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## How to Create Real-Time Notifications for When a New Tier is Reached
In the **Gameball Admin Dashboard**, from the left bar, click **Notifications**. Choose between **In-App, Emails, & SMS**. Scroll to **Tiers** and select **Tier Achieved**.
Construct a heading and a body for the notification. In case you are creating an email notification, write a clear subject line and body. [Learn how to write an email notification](/product-documentation/instant-notifications/email-notifications/sending-achievement-emails).
Send a real-time notification to your customers upon leveling up to a higher tier. Let them know the name of the new tier they are on, the tier entry reward if there is any, and ask them to check the new tier's benefits.
To send more personalized, relevant, and clear notifications, add variables in between your messages by clicking the **+ icon**.
You can use variables in the scripts like the ones below:
* **Customer Variables:** First Name, Display Name, Customer's Email, Referral Link, Mobile Referral Link, Tier-up Progress, Points, Points Before, Tier Up total progress, Total Friends Referred.
* **Tier Variables:** Equivalent value of total points, Equivalent value of earned points, Currency, Points Name, Achieved tier, Previous Tier, Next Tier, Tier rewarded points, Referral Link, Mobile Referral Link, Tier Entry Reward, Tier Lifetime Reward.
Before activating the notification, click **Preview** on the top right of the edit page to see what the notification will look like for customers.
You can edit the notification icon by choosing **Upload Icon**, then click **Upload Icon**.
Click **Update** from the bottom right.
Enable or disable the notification through the **Active Toggle**.
Do not forget to click on "**Save**" before you exit.
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