> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gameball.co/llms.txt
> Use this file to discover all available pages before exploring further.

# How Do I View Order Details from Activity Logs?

> Learn how to access complete order and refund details directly from your customer's activity history.

Gameball allows you to track all order-related interactions through the **Customers Activities** tab. When a customer completes a transaction, redeems a cashback, or receives a refund, Gameball logs the event and links it to the associated order.

***

## Accessing Order Details

When an activity is linked to an order (e.g., cashback reward or refund), the **order ID** will appear as a clickable value directly within the activity log.

<Steps>
  <Step title="Navigate to Activities">
    Go to **Customers > Activities**.
  </Step>

  <Step title="Find an order-related activity">
    Locate any activity associated with an order (e.g., **Cashback Rewarded**, **Points Refunded**).
  </Step>

  <Step title="Click the order ID">
    Click the **order ID** shown on the second line of the activity. This will open a side tab with full order details.
  </Step>
</Steps>

***

## What You'll See in the Order Details

<Frame>
  <img src="https://mintcdn.com/gameball/H7x6P2yERgCfU542/images/product-docs/understanding-your-customers/order-details-side-panel.png?fit=max&auto=format&n=H7x6P2yERgCfU542&q=85&s=f53a8924bc9d2fe466086c7a3b8806e8" alt="Order details side panel" width="2454" height="2006" data-path="images/product-docs/understanding-your-customers/order-details-side-panel.png" />
</Frame>

The order details side panel includes:

<AccordionGroup>
  <Accordion title="Order Summary" icon="receipt">
    * **Order ID** and **Order Date**
    * **Merchant Name** and **Branch Name**
    * **Points Redeemed** or **Points Earned** through this order
    * **Total Paid**, **Total Price**, and **Payment Method**
  </Accordion>

  <Accordion title="Product Breakdown" icon="box">
    A breakdown of all **products** in the order, including:

    * Name & ID
    * Quantity, SKU, Category
    * Price, Tax, and Discounts
  </Accordion>

  <Accordion title="Order Subtotals" icon="calculator">
    * **Order Subtotals**: shipping, discount, and tax
  </Accordion>
</AccordionGroup>

***

## Viewing Refund Details

If the activity is related to a refund (e.g., **Points Refunded**):

<Steps>
  <Step title="Click the refund ID">
    Click the **refund ID** shown in the log.
  </Step>

  <Step title="Review refund details">
    You will be directed to a **Refund Details** panel. This panel includes:

    * **Refund ID** and **Refund Date**
    * **Merchant** and **Branch**
    * **Points Refunded**
    * A **View Order Details** button that links back to the original order.
  </Step>
</Steps>

This allows you to connect refund activity back to the original transaction for full context.

***

## Important Notes

<Note>
  * Clicking an **Order ID** opens the original transaction summary.
  * Clicking a **Refund ID** shows the refund panel, including a link to the associated order.
  * This feature is useful for support agents reviewing customer concerns related to rewards, cashback, or balance changes.
</Note>

***

## Related Articles

<CardGroup cols={2}>
  <Card title="Customer Activity Log" icon="list-timeline" href="/product-documentation/understanding-your-customers/your-customers/customer-activity-log">
    Track customer activities and export logs.
  </Card>

  <Card title="Explore a Customer Profile" icon="user" href="/product-documentation/understanding-your-customers/customer-profile/explore-and-manage-a-customer-profile">
    View and manage individual customer profiles.
  </Card>
</CardGroup>