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Enable your customers to redeem their rewarded points. Through Gameball, you can allow your customers to redeem and use their collected points as discounts while placing new orders on your website. Those points are exchanged for discount coupons or free service/product vouchers during future purchases. Learn more about points redemption. For e-commerce businesses, points redemption is done with order placement using Order API. A pre-step to that would be checking the customer’s balance - using Customer Points Balance API if there are enough points or not for the transaction; and showing the customer his balance.

Pay with Points

Redeem points directly as cash discounts

Convert Points to Coupons

Exchange points for discount coupons

Reward Vouchers

Convert points to gift vouchers

Custom Redemption

Create custom redemption options

Redemption Implementation Methods

There are two main ways to implement redemption in your Flutter app:
Option 1: Use Gameball’s built-in redemption UI through the SDK Option 2: Build your own custom redemption interface using the Redemption API

Check Customer Balance

Before allowing redemption, check the customer’s available balance:

Flutter Implementation

Direct Debit Redemption

For direct debit redemption, customers can use their points as cash discounts:
1

Check Balance

Verify customer has sufficient points for redemption
2

Calculate Discount

Determine the discount amount based on point value
3

Apply to Order

Apply the discount to the customer’s order total
4

Update Balance

Deduct the redeemed points from customer’s balance

Implementation Example

Coupon Redemption

For coupon-based redemption, customers exchange points for discount coupons:

Flutter Implementation

Redemption UI Integration

Show Redemption Options

You can integrate redemption options into your Flutter app UI:

Redemption Rules

Configure redemption rules in your Gameball dashboard:

Testing Redemption

1

Test Balance Check

Verify customer balance API returns correct values
2

Test Redemption Process

Test both direct debit and coupon redemption flows
3

Verify Point Deduction

Ensure points are correctly deducted after redemption
4

Test Edge Cases

Test with insufficient balance, maximum limits, and invalid requests

Best Practices

  • Always validate customer balance before allowing redemption
  • Implement proper error handling for failed redemption attempts
  • Provide clear feedback to customers about redemption status
  • Log all redemption transactions for audit purposes
Make sure to handle redemption failures gracefully. If the redemption API is unavailable, inform the customer and suggest retrying later.