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Plan Availability

Tier expiry is a crucial aspect of Gameball’s loyalty program, influencing how customers maintain their status and access privileges. By adjusting the expiry system, you can encourage continuous engagement and ensure customers strive to maintain their tiers.

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Available Options

Customers retain their tier indefinitely once achieved, enjoying associated benefits until they progress to a higher tier.
Gameball evaluates customer activity over the past 3 months. Customers who meet tier requirements remain, and customers who do not meet the current level of activity will be enrolled in lower tiers that correspond to their activity.
Gameball evaluates customer activity over the past 6 months. Customers who meet tier requirements remain, and customers who do not meet the current level of activity will be enrolled in lower tiers that correspond to their activity in the past 6 months.
Similar to the 6-month/3-month system, but with a year-long evaluation period.
Evaluate customer activity over the past 2 years to determine tier status.
Tiering up is instant while tiering down is re-evaluated every given period (3, 6, 12, 24 months).
VIP Tiers settings page

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Configuring Tier Expiry

1

Navigate to VIP Tiers

Login to Gameball’s Dashboard and click on Programs, then VIP Tiers from the left side menu.
2

Open Tier Expiry Settings

In the Settings section, click the Tier Expiry card. A settings drawer will slide in from the right with your current saved values pre-filled.
Tier expiry settings drawer
3

Choose the Desired Option

Select the expiry option that fits your program, then click Save.

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Impact of Changes

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How to View Tier Evaluation Dates

A “Tier Evaluation Date” field appears under the Tier Information section on each customer’s profile.
Tier Evaluation Date on Dashboard
Displays when the customer’s current tier will reset or be re-evaluated.
Evaluation dates recalculate automatically when tier settings change (e.g., from 12 months to 6 months).

Tiering-Up Methods

Understand the different methods for advancing customers through tiers.

Customizing Benefits for Different Tiers

Configure entry rewards, lifetime rewards, and custom benefits for each tier.