How Do I Export My Points Data?

Gameball allows you to export your points data directly from the analytics page.

You can apply filters to narrow down the customer inclusions based on tags before exporting or export a broader dataset as needed.

Step-by-Step Instructions

Navigate to Points & Rewards

Go to the Points & Rewards page from the Gameball dashboard under the Analytics section in the left-side menu bar.

Apply filters (optional)

Apply filters if you’d like to export a specific tag’s points.

Click Export

Click Export.

Download the file

Your data will be exported as a CSV file.

Here’s a description of all the columns included in your exported file:

Column Header	Description
`date`	The date for which the points data is reported
`earned_points`	Total points earned by customers on that date
`redeemed_points`	Points that were used/redeemed for rewards
`burned_points`	Points that were lost due to expiry, cancellation, partial refund or manual deduction
`cashback_reward_points`	Points earned specifically from purchase rewards
`refunded_points`	Points returned to customers after a refund process
`redeemed_fixed_points`	Points used in an order directly without coupon creation
`expired_points`	Points that expired before being redeemed
`cancelled_points`	Points cancelled due to order cancellation or reversal
`migrated_points`	Points transferred from a previous system or imported manually
`manual_added_points`	Points manually granted by admins
`manual_negative_points`	Points manually deducted by admins
`partially_refunded_points`	Points adjusted due to partial refunds
`campaign_points`	Points earned from campaigns (e.g., challenges, engagement triggers)
`referral_points`	Points earned through referral activities
`level_points`	Points awarded through tier progress
`redemption_rate`	The ratio of redeemed points to earned points, shown as a percentage

Learn about all customer attributes and how they are populated.

View and manage your full customer list.

Migrate customers from other loyalty programs.

Use tags to manually group and target customers.