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As a multi-brand company, you might be facing some difficulties with unifying your customer engagement under one loyalty experience. Gameball has now made that possible with its Merchants feature. You can easily create a crossover rewards experience where your customers can redeem and use cashback points with every purchase they make at any of your brands or stores. They can also receive a different cashback value depending on the brand. This article tackles the first step, which is creating a new merchant for your brand or store.

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Prerequisites

  • Ensure your subscription plan is Guru.
  • Contact Gameball support to enable the Merchants feature.

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How to Create a New Merchant

1

Navigate to Merchants

On the Gameball Admin Dashboard, go to Admin Settings > Merchants.
2

Create a New Merchant

Click Create New Merchant.
3

Enter Merchant Details

Enter the brand ID and name under Merchant Unique ID and Merchant Name.
4

Add Branches (Optional)

If you want to add different branches to the brand, click Add Branches. Enter the branch ID and name under Branch Unique ID and Branch Name.
5

Save the Merchant

Once all details are filled in, click Create.
Create New Merchant

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Important Notes

  • Merchant ID and Branch ID must be unique. They are used by Gameball APIs to identify the merchant/brand and branch.
  • If you have completed the integration process using Gameball APIs and a transaction is made with a brand or branch that does not exist in Gameball, the system will automatically create a new merchant name and ID to complete the transaction.
  • After adding all the brands to your platform, you must configure the cashback rules for each brand.

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Common Questions

Yes, you can add different branches under the same merchant by clicking Add Branches during the merchant creation process.
Gameball will automatically create a new merchant and ID to complete the transaction if it does not exist.

Configure Cashback per Brand

Set up different cashback values for each brand or store.