How Do I Include or Exclude Customers from My Rewards Program? - Gameball Docs

You can choose to include a customer in your loyalty experience so that they enjoy all the configured programs and rewards, or you can choose to completely exclude all or some of your customers.

What Is the Result of Including or Excluding a Customer?

Action	Effect
Including customers	By default, all customers are included in the rewards program once you activate it. They will find the widget and will be rewarded for their engagement based on your configured programs.
Excluding a customer	This customer will no longer see the widget, nor will they be rewarded for any actions they take. They will interact with your platform as if no rewards system is deployed and will not receive any type of notification or communication campaign.

How to Include or Exclude Customers

All Customers
A Group of Customers
One Customer

To include or exclude all customers at once, on the Gameball Admin Dashboard, navigate to the Customers Page, click More, then Include/Exclude Customer.

Include/Exclude Customers Menu

When you apply the include or exclude action on all or a group of customers, if some of these customers are already included/excluded, then this action will apply normally and will just ignore the customers with the same status as the applied action.

Apply Filters on Data Lists

Use filters to segment your customers and campaigns efficiently.

Integrate Guest Customers into Your Rewards Program

Enable unregistered visitors to participate in your loyalty program.