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Available for all Gameball customers By default, when activating your Gameball loyalty program, only customers who have signed up can engage with your configured loyalty programs and get rewarded for their achievements. You can now also include guests (customers who have not signed up) and reward them for some of their achievements.

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How to Enable Guests to Join Your Rewards Program

1

Navigate to Programs Participation

On Gameball Admin Dashboard, go to Settings > Admin Settings > Programs Participation, under Customers, click Programs Participation.
Programs Participation Menu
2

Edit the Participation Setting

Click the Edit Icon.
Edit Programs Participation
3

Include Guest Customers

Choose All your customers including guests, and click Save.
Include Guests Option
Gameball analytics data for guest customers has not been logged separately before this option is enabled; the previous data is collective for all customers.

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What Changes After Enabling Guest Customers?

Once you have enabled all types of customers to be part of your rewards program, two significant changes will apply:
  • Guest customers will be able to actively engage in most of your configured loyalty programs.
  • Data about your guest customers will appear on your dashboard in the Customer Section and the Customers Activities page, along with registered customers’ data.
Guest Customers List
Guest customers have the same info as registered customers, such as:
  • Creation date
  • ID
  • Email
  • Level
  • Leveling up method
  • Points Balance

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Filtering to View Guests-Only Data

If you want to view only registered customers or only guests, you can filter the customer list: Choose “Customer Type” as your filter, then choose “Customer with Account” or “Guest”.
Filter Guest Customers
All the current actions in the customer profile apply normally to guests: Include/Exclude, Adjust Balance, Adjust Level, Reward Campaigns, and Assign Tag.

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What Actions Can Be Applied to Guests?

Guest customers can have the following actions applied:
  • Add Achievement Manually
  • Tag Filtered Customers
  • Include/Exclude Customers
  • Update/Migrate Customers
  • Reward a Campaign
  • Add/Deduct Points

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Which Programs and Rewards Are Guests Included In?

Guests have to register their email during the checkout process when placing an order to start receiving the configured email notifications.

Include or Exclude Customers from Your Rewards Program

Control which customers participate in your entire loyalty program.

Import Customers via CSV

Import guest and registered customers into Gameball using a CSV file.